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• Frequently asked Questions (english)
  

 

What is Fine Arts and Vintages?
Fine Arts and Vintages is a project and a website that introduces and sells exclusive editions of handmade artwork, digital artworks and graphics by Li van Saathoff at prices you can afford.

How can I order an artwork?
Just send us an email together with the order number, size, count and material you want to order. Of course we need a valid address to send the item.

What is your return policy?
We handle returns on a case-by-case basis. If there is a problem with your shipment, send us an email. Please note that our general policy is that we are unable to accept returns, refunds or exchanges on our products.

What are methods of payment do you accept?
Take advantage of the offered payment service and enter the title of the work and / or the relevant item number (Artikelnummer) and your email as a purpose.
Immediately after receipt of the payment you receive the appropriate download link or an order confirmation to your specified email address. Your order will be executed immediately upon receipt of payment. Bank transfer: Additionally we will inform you with the necessary information for the bank transfer in reply to your order.

What is a print and how are they made?
A print is a reproduction of a work of art. We work diligently to create high quality reproductions that accurately represent the work; every print is reviewed carefully and approved. The details of each print are listed on every item page.

What is a limited time open edition?
An edition is a limited series of a particular print. Fine Arts and Vintages exclusive editions are limited by time or number. Once the edition is closed, the artwork or graphics will never be offered again. Some editions are fixed in quantity, meaning we will only produce a certain number of prints in total, and hand signed by the artist. Limited editions can sell out since there is a predefined number of prints that are available. Get them now before they’re gone!

What is a stretched canvas print?
A stretched canvas prints has been stretched over a frame and are ready to hang. They do not require any additional framing or matting. If a canvas print is not stretched, it will need to be stretched before it can be hung or framed.

How do I know that my Fine Arts and Vintages is authentic?
We sell only artworks which are produced by Li van Saathoff herself, handmade artworks and digital artworks are signed by the artist.

What if a print gets damaged during shipping or has a printing flaw?
Customer satisfaction is extremely important to us. If your print arrives damaged, please contact us by email. All claims on damaged prints must be made with 48 hours of receiving the package. Please keep in mind that prints may not be replaceable as all of our prints are limited release.

How much does it cost to ship a print?
You may elect to ship your package either by UPS or DHL. Shipping cost will depend on shipping method, the size and weight of your purchase, as well as the location to which it is being shipped. All shipping costs can be estimated during the checkout process .

How many days does it take for a print to ship after I place an order?
Our prints can ship in as little as 1day and as many as 10 business days after an order is placed. Please see the info section on any item page to determine estimated shipping time. You will receive a tracking number with your order/shipping confirmation email.

How is sales tax calculated?
Sales tax charges are calculated based on shipping destination.

If I buy a print, do I own the copyright?
The copyright remains with the artist and the copyright can be purchased exclusively for commercial purposes. Please contact us by email if you have any questions.

How do I redeem my gift certificate?
Please advise us with your order if you want a coupon for a specific item. You will receive an attractive gift certificate that you can print and give away.


If you have a question that we haven’t answered in our FAQs, please email us and we will respond quickly!